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Online sales policy
ON-LINE SALES POLICY
Terms of use
1. Definitions:
1.1. In the present document, the following capitalized terms will, unless otherwise indicated, have the meanings specified below:
REGISTERED SHEETS: represent the registered trademarks of S.C. TERRASAN H & G SERVICE S.R.L., such as, but not limited to, VELPEST.
SITE: represents the TERRASAN Internet Site located at www.velpest.ro
through which the USER has access to information about the services and
products offered / provided by TERRASAN in the VELPEST store network
VELPEST: represents and is the property of S.C. TERRASAN H & G SERVICE S.R.L., with headquarters in Craiova 200096, Str. Paltinis, no. 49, Bl. K4, Ap. 14, Dolj county, registered at the Trade Register of DOLJ under no. J / 16/1990/2005 and having the Unique Registration Code 17976455, fiscal attribute RO.
USER: represents the person accessing the SITE for private or
professional purposes and who has accepted the TERMS AND CONDITIONS of
this SITE, fulfilling in this regard all the requirements of the
registration process;
ABUSIVE USE: represents the use of the SITE in a manner contrary to
applicable practice, regulations and laws in force or in any other way
that may cause damage to VELPEST.
2. Site Content:
2.1. The information published on the SITE is information of general
interest about VELPEST, the products marketed by it, its partners and
other information considered by VELPEST to be of interest to USERS.
2.2. The information is provided to the USERS, as a rule, free of charge. VELPEST reserves the right to implement certain services on the SITE that will be offered at the cost of the CUSTOMERS.
2.3. TERRASAN H & G SERVICE S.R.L is the owner of all intellectual
property rights on the SITE, its design and content as well as all
trademarks registered and published on the SITE.
USER has the obligation to respect all intellectual property rights of
TERRASAN H & G SERVICE S.R.L, provided by the legislation in force.
3. Using the SITE:
3.1. THE USER undertakes to access and use the SITE for purposes and means that are not abusive.
4. LIMITATION OF LIABILITY TERRASAN H & G SERVICE S.R.L .:
4.1. The characteristics of the products presented on the SITE are taken
over by manufacturers and / or suppliers and VELPEST assumes no
responsibility for the accuracy of this information.
4.2. The prices of products on this SITE are informative and may be subject to unannounced changes. The promotions submitted on the SITE are valid during the mentioned
time period / if no time is specified, they are valid within the
available inventory limits.
The
prices displayed on the SITE are not the same as those in the store
network and the VELPEST store, so there may be differences between the
price of the product displayed on the SITE and the one displayed in the
TERRASAN store network. Orders whose products ordered on the SITE are priced less than those
displayed in TERRASAN stores remain valid and will be honored in order
of their registration on the SITE and depending on the stock limit
available for each product in the order.
All products presented on this SITE are available within the physical stock available. In case of stock depletion, the VELPEST representative will offer
alternatives by presenting other similar products as well as
specifications and specifications to the ordered product whose stock has
exhausted.
4.3. Images are also shown on the SITE as an example, and the products
delivered may differ from images in any way due to changes in features,
design, without prior notice by manufacturers.
4.4. VELPEST reserves the right to complete and modify any information on the SITE.
4.5. Any issue caused by the products and / or services presented on the
SITE will be settled amicably within 15 business days of the date of
written notice of the problems by the USER.
4.6. VELPEST is not responsible for any loss, costs, processes, claims,
expenses or other liability, if these are directly caused by
non-compliance with the Terms and Conditions.
4.7. VELPEST is not responsible for damages created as a result of the
non-functioning of the Site and those resulting from the impossibility
to access certain links posted on the Site.
4.8. Velpest
is not and can not be held responsible for damages caused by errors,
inaccuracies or inactivity of information published or maintained on
SITE, which is not due to its fault. UTILIZERS can find detailed information in the Terrasan H & G Service store network.
4.9. If
prices or other details about products / promotions were mispredicated,
including because they were entered incorrectly in the database, we
assign the right to cancel the delivery of the product and to notify the
telephone / e- Mail in the shortest time, about the error, if the product has not yet been delivered.
5. Order
5.1. The
Customer / Buyer can place Orders on the Site by adding the Goods and /
or Services to the shopping cart, and then complete the Order by making
the payment in one of the express ways indicated. Once
added to the shopping cart, a Good and / or a Service is available for
purchase as long as there is a stock available for that. Adding a Good / Service to your shopping cart, in the absence of
completion of the Order, does not entail the registration of an order,
or the automatic reservation of the Goods / Service.
5.2. By completing the Purchase Order, the Buyer agrees that all of the
data provided by the buyer, which is necessary for the purchase process,
is accurate, complete and true at the time of placing the Order.
5.3. By completing the Order, the Buyer agrees that the Seller may contact
him, by any means available / agreed by the Seller, in any situation
where contact with the Buyer is required.
5.4. Seller may cancel the Buyer's Purchase Order upon prior notice to
Buyer, without any subsequent liability of any party to the other, or
without any party claiming the other damages in the following cases:
5.4.1. Non-acceptance by the issuing bank of the buyer's card of the transaction in the case of online payment;
5.4.2. Invalidation of the transaction by the Velpest approved card processor in the case of online payment;
5.4.3. The data provided by the Customer / Buyer on the Site is incomplete and / or incorrect;
5.5. In
the event that a Customer and / or Service ordered by the Buyer can not
be delivered by the Seller, the latter will inform the Customer / Buyer
of this fact and will return to the Buyer's account the value of the
Goods and / or the Service, within the Maximum ... ....... days from the date on which the Seller
acknowledged this fact or from the date on which the Buyer expressly
expressed his intention to terminate the Contract.
5.6. The availability of a Good will be displayed on the Site as follows:
5.6.1. "In stock" - we have more than 3 units in the Velpest stock
5.6.2. "Limited stock" - we have less than 3 units in the Velpest stock
5.6.3. "In stock" - The item is not available in the Velpest stock. If you register an Order for a Good that has its "in stock supplier",
one of our sales consultants will contact you as soon as possible to let
you know the availability of the Good.
5.6.4. "Order"
- The good is not available in the Velpest stock and for the moment we
do not have any information about its availability in the supplier's
stock. But if you register a Command for a Good that is "on order", one of
our sales consultants will check the availability of the product on the
supplier's stock and contact you to let you know the availability of the
Good.
5.6.5. "Pre-order" - The good is not available in the Velpest stock nor in the supplier's stock. But if you register an order for a Good Man who has a "preorder"
right, one of our sales consultants will check the supplier's supply
term and contact you to let you know about the availability of the Good.
5.6.6. "Exhausted stock" - The good is no longer available in the Velpest stock
5.6.7. "Currently unavailable" - we can not currently obtain the Good because it is not in the supplier's stock.
5.7. Registering the order is not a confirmation of it. After the order is received, it will be processed by our operators to confirm and establish the delivery details. Delivery time is 1-2 business days from order confirmation.
5.8. During Easter, winter, and all other campaigns, ordering and delivery can take between 7-10 business days.
5.9. We inform you that any complaints about product aesthetic deficiencies
will be considered and will only be considered if they are claimed
within the first 48 hours of receiving the product.
5.9.1. All prices displayed on the Site are expressed in RON and include T.V.A.
5.9.2. The price displayed does not include transport. For orders up to ... ........... the transport price is ............, and for orders exceeding the value of ........ ... transport is free of charge.
5.9.3. In
the case of online payments, the Seller is not / can not be held
responsible for any additional cost incurred by the Buyer, including but
not limited to currency conversion fees applied by the card issuing
bank, if its currency of issue Differs from RON. Responsibility for this action is borne only by the Buyer.
5.9.4. Payment methods for completing an online order are: cash on delivery, online with bank card, payment order. In
case you opt for online payment with a bank card, we inform you that
the payment registration does not guarantee the confirmation and
delivery of the order. If the order is not confirmed (the order processing time is 48h), the
amount of money paid will be refunded to your account as soon as
possible.
6. Major Force.
Neither
party shall be liable for non-performance of its contractual
obligations if such non-performance on a timely basis and / or
appropriately, wholly or in part is due to a force majeure event. Force majeure is the unpredictable event outside the control of the parties and can not be avoided.
If within 15 (fifteen) days of its occurrence that event does not
cease, each party shall have the right to notify the other party of the
termination of the Contract without one of them being able to claim the
other damages.
7. Applicable law - Jurisdiction
Any
disputes arising between Terrasan H & G Service and Clients /
Buyers will be resolved amicably or, if this is not possible, disputes
will be resolved by the competent Romanian courts at Terrasan H & G
Service.