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Online sales policy


Terms of use
1. Definitions:
1.1. In the present document, the following capitalized terms will, unless otherwise indicated, have the meanings specified below:
REGISTERED SHEETS: represent the registered trademarks of S.C. TERRASAN H & G SERVICE S.R.L., such as, but not limited to, VELPEST.
SITE: represents the TERRASAN Internet Site located at through which the USER has access to information about the services and products offered / provided by TERRASAN in the VELPEST store network
VELPEST: represents and is the property of S.C. TERRASAN H & G SERVICE S.R.L., with headquarters in Craiova 200096, Str. Paltinis, no. 49, Bl. K4, Ap. 14, Dolj county, registered at the Trade Register of DOLJ under no. J / 16/1990/2005 and having the Unique Registration Code 17976455, fiscal attribute RO.
USER: represents the person accessing the SITE for private or professional purposes and who has accepted the TERMS AND CONDITIONS of this SITE, fulfilling in this regard all the requirements of the registration process;
ABUSIVE USE: represents the use of the SITE in a manner contrary to applicable practice, regulations and laws in force or in any other way that may cause damage to VELPEST.

2. Site Content:
2.1. The information published on the SITE is information of general interest about VELPEST, the products marketed by it, its partners and other information considered by VELPEST to be of interest to USERS.
2.2. The information is provided to the USERS, as a rule, free of charge. VELPEST reserves the right to implement certain services on the SITE that will be offered at the cost of the CUSTOMERS.
2.3. TERRASAN H & G SERVICE S.R.L is the owner of all intellectual property rights on the SITE, its design and content as well as all trademarks registered and published on the SITE.
USER has the obligation to respect all intellectual property rights of TERRASAN H & G SERVICE S.R.L, provided by the legislation in force.

3. Using the SITE:
3.1. THE USER undertakes to access and use the SITE for purposes and means that are not abusive.

4.1. The characteristics of the products presented on the SITE are taken over by manufacturers and / or suppliers and VELPEST assumes no responsibility for the accuracy of this information.
4.2. The prices of products on this SITE are informative and may be subject to unannounced changes. The promotions submitted on the SITE are valid during the mentioned time period / if no time is specified, they are valid within the available inventory limits.
The prices displayed on the SITE are not the same as those in the store network and the VELPEST store, so there may be differences between the price of the product displayed on the SITE and the one displayed in the TERRASAN store network. Orders whose products ordered on the SITE are priced less than those displayed in TERRASAN stores remain valid and will be honored in order of their registration on the SITE and depending on the stock limit available for each product in the order.
All products presented on this SITE are available within the physical stock available. In case of stock depletion, the VELPEST representative will offer alternatives by presenting other similar products as well as specifications and specifications to the ordered product whose stock has exhausted.
4.3. Images are also shown on the SITE as an example, and the products delivered may differ from images in any way due to changes in features, design, without prior notice by manufacturers.
4.4. VELPEST reserves the right to complete and modify any information on the SITE.
4.5. Any issue caused by the products and / or services presented on the SITE will be settled amicably within 15 business days of the date of written notice of the problems by the USER.
4.6. VELPEST is not responsible for any loss, costs, processes, claims, expenses or other liability, if these are directly caused by non-compliance with the Terms and Conditions.
4.7. VELPEST is not responsible for damages created as a result of the non-functioning of the Site and those resulting from the impossibility to access certain links posted on the Site.
4.8. Velpest is not and can not be held responsible for damages caused by errors, inaccuracies or inactivity of information published or maintained on SITE, which is not due to its fault. UTILIZERS can find detailed information in the Terrasan H & G Service store network.

4.9. If prices or other details about products / promotions were mispredicated, including because they were entered incorrectly in the database, we assign the right to cancel the delivery of the product and to notify the telephone / e- Mail in the shortest time, about the error, if the product has not yet been delivered.

5. Order
5.1. The Customer / Buyer can place Orders on the Site by adding the Goods and / or Services to the shopping cart, and then complete the Order by making the payment in one of the express ways indicated. Once added to the shopping cart, a Good and / or a Service is available for purchase as long as there is a stock available for that. Adding a Good / Service to your shopping cart, in the absence of completion of the Order, does not entail the registration of an order, or the automatic reservation of the Goods / Service.
5.2. By completing the Purchase Order, the Buyer agrees that all of the data provided by the buyer, which is necessary for the purchase process, is accurate, complete and true at the time of placing the Order.
5.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where contact with the Buyer is required.
5.4. Seller may cancel the Buyer's Purchase Order upon prior notice to Buyer, without any subsequent liability of any party to the other, or without any party claiming the other damages in the following cases:
5.4.1. Non-acceptance by the issuing bank of the buyer's card of the transaction in the case of online payment;
5.4.2. Invalidation of the transaction by the Velpest approved card processor in the case of online payment;
5.4.3. The data provided by the Customer / Buyer on the Site is incomplete and / or incorrect;
5.5. In the event that a Customer and / or Service ordered by the Buyer can not be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Goods and / or the Service, within the Maximum ... ....... days from the date on which the Seller acknowledged this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
5.6. The availability of a Good will be displayed on the Site as follows:
5.6.1. "In stock" - we have more than 3 units in the Velpest stock
5.6.2. "Limited stock" - we have less than 3 units in the Velpest stock
5.6.3. "In stock" - The item is not available in the Velpest stock. If you register an Order for a Good that has its "in stock supplier", one of our sales consultants will contact you as soon as possible to let you know the availability of the Good.
5.6.4. "Order" - The good is not available in the Velpest stock and for the moment we do not have any information about its availability in the supplier's stock. But if you register a Command for a Good that is "on order", one of our sales consultants will check the availability of the product on the supplier's stock and contact you to let you know the availability of the Good.
5.6.5. "Pre-order" - The good is not available in the Velpest stock nor in the supplier's stock. But if you register an order for a Good Man who has a "preorder" right, one of our sales consultants will check the supplier's supply term and contact you to let you know about the availability of the Good.
5.6.6. "Exhausted stock" - The good is no longer available in the Velpest stock
5.6.7. "Currently unavailable" - we can not currently obtain the Good because it is not in the supplier's stock.
5.7. Registering the order is not a confirmation of it. After the order is received, it will be processed by our operators to confirm and establish the delivery details. Delivery time is 1-2 business days from order confirmation.
5.8. During Easter, winter, and all other campaigns, ordering and delivery can take between 7-10 business days.
5.9. We inform you that any complaints about product aesthetic deficiencies will be considered and will only be considered if they are claimed within the first 48 hours of receiving the product.
5.9.1. All prices displayed on the Site are expressed in RON and include T.V.A.
5.9.2. The price displayed does not include transport. For orders up to ... ........... the transport price is ............, and for orders exceeding the value of ........ ... transport is free of charge.
5.9.3. In the case of online payments, the Seller is not / can not be held responsible for any additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the card issuing bank, if its currency of issue Differs from RON. Responsibility for this action is borne only by the Buyer.
5.9.4. Payment methods for completing an online order are: cash on delivery, online with bank card, payment order. In case you opt for online payment with a bank card, we inform you that the payment registration does not guarantee the confirmation and delivery of the order. If the order is not confirmed (the order processing time is 48h), the amount of money paid will be refunded to your account as soon as possible.

6. Major Force.
Neither party shall be liable for non-performance of its contractual obligations if such non-performance on a timely basis and / or appropriately, wholly or in part is due to a force majeure event. Force majeure is the unpredictable event outside the control of the parties and can not be avoided.
If within 15 (fifteen) days of its occurrence that event does not cease, each party shall have the right to notify the other party of the termination of the Contract without one of them being able to claim the other damages.

7. Applicable law - Jurisdiction
Any disputes arising between Terrasan H & G Service and Clients / Buyers will be resolved amicably or, if this is not possible, disputes will be resolved by the competent Romanian courts at Terrasan H & G Service.