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Return policy

VELPEST Product Return Policy

Beyond the issues regulated by law, Velpest firstly wants a pleasant and honest experience with its clients. That's why your final satisfaction will be for us the main benchmark in solving any problems that have arisen.
The best thing is to communicate - tel: 0374.033.032, 0753.030.400 or e-mail:

Legal basis
According to the Emergency Ordinance no. 34/2014 on Consumer Rights, you have the right to return products purchased through a distance contract with a professional, without specifying the reasons, within 14 calendar days of receipt of the package.
According to O.U.G. 34/2014 '' The consumer has the right to notify in writing to the merchant that he or she cancels the purchase without penalty and without invoking a reason within 14 calendar days of receiving the product. "
In order to exercise the right to return the products, it is sufficient to inform us of your intention by means of an unambiguous statement on a durable medium: an email or the following withdrawal form.

Return Terms
Products must be returned in the state in which they were received by the customer, with their original packaging intact and intact, so that they can be resold as we do.
If the products for which the return is requested, the following features are shown: damaged or dirty packaging, incomplete contents, wear marks, scratches, blows, missing accessories, missing warranty certificates, Velpest reserves the right to decide, Acceptance or refusal of return.

Without being considered as an exhaustive list, here are some categories of products that can not be returned:
• "Pre-order" or "pre-order" products defined as customer-ordered products that are not in the usual Velpest stock but can be delivered on a firm order basis and on an advance payment.
• Products that by their nature are liable to deteriorate or expire rapidly (perishable).
• Sealed products that can not be returned for reasons of health or hygiene reasons and which have been unsealed by the consumer.
Velpest does not recommend returning products that have already been used or damaged to avoid the return refusal and the payment of the round-trip courier charges by the customer.
If products are returned to a state where they can no longer be sold as we do, Velpest reserves the right to charge a fee for their return to their original state (if possible) or, as the case may be, to cover any loss caused by the damage them.
Seller will be able to postpone reimbursement of the amount until receipt of the Goods sold or receipt of proof that they were dispatched if they have not offered to recover the Goods themselves.

Who pays the return transport?
The option of returning products to Velpest belongs entirely to the customer, who will directly bear the return shipping price, depending on the prices charged by the courier service chosen.
Receipt of parcels sent with a refund is not acceptable.
In the event that the customer returns the goods to the consignee (in particular Terrasan H & G Service SRL), the latter reserves the right to refuse the receipt of the parcel or parcels, or to retain the value of the paid consignment from the customer's balance , If the conditions for return acceptance are met.

Returning the value of the products
Returning the counter value of the products accepted by Terrasan as a return will be made within 14 calendar days of the date the contract was terminated by the buyer, without the latter being required to reimburse the other expenses related to reimbursement.
Velpest will return the money paid to the buyer in one of the following ways:
• Bank transfer: from the Velpest account to the customer account (24-48 hours after payment processing);
• Postal order: by the Romanian Post at the customer's address (3-4 days after referral);
• Any other payment method used by the client for the initial transaction.
The return address of the products is the address of the recipient: TERRASAN H & G Service S.R.L.200515 Craiova, Aleea Muntenilor Street, no. 2, Dolj County, Romania.
We mention that Terrasan H & G Service S.R.L. Sells products under the conditions outlined above